The Moley Prophet

I have only one word to say about it. SUCKS. It has extremely poor customer service - similar to Pacific Internet, poor connection, and slow reply service. I wonder why are idiots complaining that Starhub sucks and Singnet is better.

Firstly, I submitted my form on last Monday (17 July 2006), the service took 5 working days to activate excluding the date of submission. Meaning, I get it only on the next Monday (24 July 2006). Starhub is almost immediate! Besides, the Starhub charges only $50 subscription charges once. Singnet has lots of charges. Including change of location. Besides that, when you signed for a plan, it doesn’t get upgraded if there are new speeds, unlike Starhub. And when the contract is over, they will charge you a ridiculous amount of money unless you sign the contract again!

Then, when it got activated, I have to wait until the next day for them to fix the line proper because it was so laggy. And the person who answered my call on the technical support line sounded so sianned. What kind of lousy service is this?

Also, I did not get the wireless ADSL modem given by Singnet as it requires an additional 6 months of subscription and its a lousy brand. I got mine from SLS - a Linksys - at only $134. 6 months is not cheap ok? $168 per month for 512kbps. After I got the modem, Singnet refuses to support the technical part by telling me how to set the PPPoE stuff. At least Pacnet does. All Singnet did was programmed some computer to tell me some nonsense stuff.

Its still not over yet! It took them more than a week to call me and tell me my domain name has been activated. Of course has been activated la. I activated it myself. I just want the stupid DNS address from you! Dumb asses. And up to today, I have yet to receive my username and password to access the DNS! How slow can you get? My domain name has already been activated for 2 weeks! Wasting my money! Damn clowns.